divingtofo Shipping Policy
Processing and shipping times vary on every order. divingtofo is not liable for shipping times. divingtofo is not responsible for lost orders. Royal Tease will help with any issues or problems but ultimately will not be held accountable. divingtofo Shipping Policy is here to make you aware of all possible situations we have encountered and appropriate responses.
Processing and Shipping Times
All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with your tracking number. Thank you for your patience.
Shipping times are normally 1-2 weeks. In some cases it is possible orders to be delayed up to 30 days. These situations are our of divingtofo's control. Please send us email if it is taking too long. Shipping delays are possible.
Orders placed after 5pm EST will be processed the next business day.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. For the most accurate shipping rate include your shipping address at check out.
We do not offer local delivery.
We do not offer in-store pick up.
We offer international shipping. You can see the calculated shipping cost after including your shipping address at check out.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. divingtofo is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number which you can use to check its status. Please allow 5-7 days for the tracking information to become available. We are not responsible for shipping delays.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
If you have not received your tracking number please email us after 7 days of placing your order please contact us to have an update.
Shipping to Multiple Addresses
In order to have items shipped to different address you need to place multiple orders. Every order can only be shipped to one address.
Shipping to P.O. boxes
We ship to P.O. boxes. If you have any special shipping requirements please include them in the notes at check out or send us a email.
Wrong Shipping Address
If you have made a mistake on your shipping address please email us as soon as possible. divingtofo is not responsible if the additional cost if applicable. If the order has already been shipped, you will be responsible for the additional shipping charges.
If your order was shipped to you and you were claim it I will be shipped back to the sender. divingtofo is not responsible for unclaimed orders. You will be responsible to have your order shipped again. Having your order shipped again will be an additional cost.
Refunds, returns, and exchanges
We do not offer refunds, returns, or exchanges. If there is an issue or damages to your order please contact us.
You can find detailed information on our full return policy page.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and multiple photos of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions regarding divingtofo Shipping Policy, please don't hesitate to contact us at [email protected]